Check to see if the charger is properly plugged into an outlet, and check to see if the outlet gives any charge. Please read the, Selected products Fortunately, replacement batteries are now available for various Sonicare ⦠The ⦠My current unit has been working fine for a few months, and Iâm hoping it will continue to do so. If consulting this page or the user manual for your product does not resolve the issue, or you determine the brush requires repair or replacement, contact Philips Sonicare on 0207 949 0240. ⦠Use this UV Light Bulb Replacement guide. This helped me, it is easy to take it apart: just pull lover part from upper part! The model number consists out of letters followed by numbers (e.g. You can’t get your toothbrush to turn on. Taking the sonicare apart was the most painful part. Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. You might need to reset a GFCI outlet. If the outlet works fine, the UV bulb in the cleaner may be broken. Philips Sonicare DiamondClean. My Philips Sonicare Toothbrush vibration is less powerful than before, My Philips Sonicare Toothbrush is not turning on. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. This happens through firmware updates. This is where you place your water or mouthwash. There are currently no items in your shopping cart. Check to see if the charger is working by placing your toothbrush on the charger. Fortunately, the bulb can be easily replaced. Use these possible causes and solutions to try and solve this charging issue yourself. Bundle Package with (2 Flexcare Handles, 2 Diamond Clean Standard Brush Heads, 1 Compact Travel Charger, 2 Hygienic Travel Caps, 2 Hard Travel Cases, 1 UV Sanitizer) The battery and ⦠Did someone from Philips respond and explain what is happening with your sonicare? Sorry, your subscription to our newsletter failed. Each product has a unique model number. Is your Philips Sonicare Toothbrush not charging? Open the Philips Sonicare app Tap on the menu icon in the top left corner Go to "My Products" Select your toothbrush Select "Handle update" to see if any updates are available If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare ⦠Use this Shaft Replacement guide. If your toothbrush comes with a charging glass or wireless charging pad, make sure the bottom of your toothbrush is touching the center of the charging glass or charging pad. But the charging light never lights up and the toothbrush doesn't turn on. Reply. © Koninklijke Philips N.V., 2004 - 2021. If you have a Philips Sonicare DiamondClean toothbrush that has become hard to switch on, try this little tip and see if it works for you. Open the Philips Sonicare app Tap on the menu icon in the top left corner Go to 'My Products' Select your toothbrush Select 'Handle update' to see if any updates are available If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare ⦠If the charger works fine, the battery on the toothbrush may be broken and will need to be replaced. © 2021 iFixit — Licensed under Creative Commons — Privacy — Philips Sonicare ExpertClean is the latest sonicare model. Try a different outlet to fully charge your Philips Sonicare Toothbrush. 01/23/2016 All rights reserved. The Philips Sonicare DiamondClean is the best of the best. Metal surfaces or other chargers may interfere with your charger. My Philips Sonicare AirFloss produces air but no water/mouthwash comes out If your Philips Sonicare Airfloss is discharging air but no water/mouthwash is coming out, below you will find a few tips on how ⦠Thankfully Sonicare has replaced each of them without question. Philips have been producing their Sonicare Airfloss range of water flossers for a number of years, and the internal rechargeable batteries start to lose capacity after a few years of use. If it will no longer charge, the battery must be replaced with a new one. Fully charge your toothbrush to increase vibrations. I cannot connect my Philips Sonicare Toothbrush with the Sonicare App If you are unable to connect your Philips Sonicare Toothbrush to your Sonicare app, check out a few causes and ⦠I later purchased the latest model and after 12 months the toothbrush started to lose ⦠Make sure that the charger is not placed on a metal surface or near other chargers. Philips Sonicare Airfloss Pro and Philips Sonicare Airfloss Ultra is the same product. Other issues Power/ Charging / Battery life (1) My Philips Sonicare AirFloss handle needs frequent recharging; Leaking (1) My Philips Sonicare AirFloss is leaking; First use and ⦠You may just have a drained battery. While Philips Sonicare calls this device the AirFloss, it also shoots microdroplets of ⦠My uv works but the toothbrush charger only makes sounds when I put the toothbrush handle on it. Place the charger in a different position and try again. We found {number} products that are available outside your country, so local promotions may not apply. Use this guide... You can hear the toothbrush making a humming sound but the brush head doesn’t move. For more information see the Philips Sonicare DiamondClean Device Page Toothbrush Does not Vibrate The toothbrush does not vibrate when the buttons are pressed. Accessibility, Philips Sonicare FlexCare Troubleshooting, Toothbrush turns on but the head doesn’t move. Sonicare toothbrush NOTE: The Philips Sonicare PowerUp is not equipped with the Easy-start function Select the right brushing mode Try using different brushing modes and find the optimal brushing experience for you. Fully charge your Philips Sonicare Toothbrush for 24 hours. Low intensity settings Your Philips Sonicare ⦠The shaft that connects to the toothbrush head may be broken. A Philips Sonicare electric toothbrush behaves differently than a manual one. The DiamondClean features a sleek, black ⦠Thanks for subscribing to our newsletter! It was a bloody affair after the utility knife slipped. Fully charge your Philips Sonicare Toothbrush for 24 hours. Put your toothbrush on the charger and ideally the LED lights will turn on, showing that it is charging. Put your toothbrush on the charger and ideally the LED lights will turn on, showing that it is charging. Most likely the actuator screw is loose and must be tightened. According to a survey of reviews, the Consumer Search website named the triple-action Oral-B ⦠The lights may not turn on, ⦠A model number usually starts with letters followed by series of numbers, e.g. Please be aware that your product may differ in color from this picture, but the support information is same. If the Sonicare toothbrush will not recharge, the problem is fixable as long as the battery or circuit board is not the issue. Try our troubleshooting & warranty replacement self-service tool. I had my first Philips Sonicare purchased for me and was impressed. There are a few different ways you can locate your model number: Please check if you filled in the correct model number. There are two models in the product line, the ExpertClean 7500 and ExpertClean 7300. It can take up to 24 hours to fully charge your Philips Sonicare ⦠julie dozier - My new diamond clean brush has been charging for well over 24hrs and is still flashing a green light (slowly) Is this normal? Place your toothbrush handle on the charger. When there is no power to the Sonicare, recharging the batteries is the most basic troubleshooting to do. Kind Regards, The Philips ⦠wanetta - Original review: Dec. 5, 2020. Matthew Smith - The top button is the power button and the bottom one changes the mode. It randomly turns on by itself but will not turn on when I try to turn it on. If it will no longer charge, the battery must be replaced with a new ⦠Philips Sonicare and Oral-B Pulsonic are two popular brands of sonic toothbrushes. At the top of the handle is the water reservoir. The mode button will not turn the toothbrush on so be sure that you are pressing the correct button. Reply. My gums bleed when I use the Philips Sonicare AirFloss; My Philips Sonicare AirFloss is leaking; My Philips Sonicare AirFloss makes a whistling sound; Power/ Charging / Battery life (1) My Philips Sonicare ⦠Place your toothbrush handle on the charger. The information on this page applies to the following models: HY1200/05 , HY1200/07 , HY1200/06 , HX9903/09 , HX9903/19 , HX9903/49 , HX6423/34 , HX9630/16 , HX9645/02 , HX9685/03 , HX6471/03 , HX3411/04 , HX6461/04 , HX9363/81 , HX6462/05 , HX6462/09 , HX6462/08 , HX6462/07 , HX6462/06 , HX9690/06 , HX9690/07 , HX3411/05 , HX6402/85 , HX6423/85 , HX6481/11 , HX6481/13 , HX6481/12 , HX3281/68 , HX6463/50 , HX7533/04 , HX9610/17 , HX9690/05 , HX9353/80 , HX9393/82 , HX9924/91 , HX7533/03 , HX7533/01 , HX9354/75 , HX9362/47 , HX9392/96 , HX9354/21 , HX9903/30 , HX9957/61 , HX9957/38 , HX9924/37 , HX9924/36 , HX9924/35 , HX9924/34 , HX9903/33 , HX9903/32 , HX9903/31 , HX6712/66 , HX9924/61 , HX9903/61 , HX6712/67 , HX6632/61 , HX6911/80 , HX6911/79 , HX6911/77 , HX6911/76 , HX6711/65 , HX6711/64 , HX9331/43 , HX9954/56 , HX9361/69 , HX9351/57 , HX3211/45 , HX3211/62 , HX9371/71 , HX9391/90 , HX6732/38 , HX5611/30 , HX6963/74 , HX6325/70 , HX5621/20 , HX9192/30 , HX6871/85 , HX6876/84 , HX6877/84 , HX3211/57 , HX6877/48 , HX6871/49 , HX6859/40 , HX6857/43 , HX6809/81 , HX6810/50 , HX6877/33 , HX6877/21 , HX6876/21 , HX6871/41 , HX6857/32 , HX6857/11 , HX6853/11 , HX6850/60 , HX6829/82 , HX6829/71 , HX6817/31 , HX6817/01 , HX6816/01 , HX6812/01 , HX6811/01 , HX9984/08 , HX9984/48 , HX9984/28 , HX9984/19 , HX6809/82 , HX6827/11 , HX6820/60 , HX6809/83 , HX6974/76 , HX9957/51 , HX9194/53 , HX9194/54 , HX9903/01 , HX9924/41 , HX9924/21 , HX9924/11 , HX9924/01 , HX9903/41 , HX9903/21 , HX9903/11 , HX9945/01 , HX6815/01 , HX9356/39 , HX6731/03 , HX6964/77 , HX8912/03 , HX8921/99 , HX3211/02 , HX8932/74 , HX3211/33 , HX3211/23 , HX9985/01 , HX9985/48 , HX9985/41 , HX9985/28 , HX9985/21 , HX9985/18 , HX9985/11 , HX9945/08 , HX9985/08 , HX6721/45 , HX8911/31 , HX6632/18 , HX9111/12 , HX6772/73 , HX3281/53 , HX6552/75 , HX9343/10 , HX9383/57 , HX9383/10 , HX6211/47 , HX6211/48 , HX9193/05 , HX9192/01 , HX9393/90 , HX9392/05 , HX9372/10 , HX9362/10 , HX9352/10 , HX9332/10 , HX9194/08 , HX9193/04 , HX9193/03 , HX9192/02 , HX3281/32 , HX9383/56 , HX9383/08 , HX9348/20 , HX6582/51 , HX6211/46 , HX6392/05 , HX6971/33 , HX6732/74 , HX6341/02 , HX6381/02 , HX6321/05 , HX6218/10 , HX6211/90 , HX9372/31 , HX9362/31 , HX9352/31 , HX9332/31 , HX6772/74 , HX6211/92 , HX6211/91 , HX3211/17 , HX8918/10 , HX3211/30 , HX9352/30 , HX9143/02 , HX6732/77 , HX6732/76 , HX6253/83 , HX6214/50 , HX6638/95 , HX8911/35 , HX9188/11 , HX6211/07 , HX9372/04 , HX9172/15 , HX9172/14 , HX9112/13 , HX9112/12 , HX6362/02 , HX6321/02 , HX8912/36 , HX8912/02 , HX8911/99 , HX8911/30 , HX8911/02 , HX9382/74 , HX6212/19 , HX9332/30 , HX9182/34 , HX9182/32 , HX9142/32 , HX6972/75 , HX6211/28 , HX6632/21 , HX6211/18 , HX6392/02 , HX6772/20 , HX6762/20 , HX5911/10 , HX6581/50 , HX9382/68 , HX9381/05 , HX9342/50 , HX9342/03 , HX9181/26 , HX9181/25 , HX9141/23 , HX6972/31 , HX6962/73 , HX6921/31 , HX6632/20 , HX6631/30 , HX6681/07 , HX6631/96 , HX6631/02 , HX9172/11 , HX9112/16 , HX6921/04 , HX5611/01 , HX6254/81 , HX6631/04 , HX6315/71 , HX6552/77 , HX6991/10 , HX6721/98 , HX6732/36 , HX6921/30 , HX6212/05 , HX6731/34 , HX6342/07 , HX6382/07 , HX6211/04 , HX9362/68 , HX6211/30 , HX6252/71 , HX6252/70 , HX6212/17 , HX6211/99 , HX6211/98 , HX6211/96 , HX6211/95 , HX6211/94 , HX6211/93 , HX6712/03 , HX5612/08 , HX6512/02 , HX6311/07 , HX6341/07 , HX6381/07 , HX6721/99 , HX6511/34 , HX6731/33 , HX5641/99 , HX5671/99 , HX5661/99 , HX5620/20 , HX5630/50 , HX9352/04 , HX9352/05 , HX6731/02 , HX9170/10 , HX9110/02 , HX6921/02 , HX9141/10 , HX9181/10 , HX9181/04 , HX5610/75 , HX5610/02 , HX5631/50 , HX5610/34 , HX5610/30 , HX5610/26 , HX5610/04 , HX5910/81 , HX5610/01 , HX5610/03 , HX6512/55 , HX6733/90 , HX5910/71 , HX5853/71 , HX9382/05 , HX9332/03 , HX9332/12 , HX9332/05 , HX9332/04 , HX6511/02 , HX5350/02 , HX5752/02 , HX6732/33 , HX5351/55 , HX6932/55 , HX6711/55 , HX5352/55 , HX6972/10 , HX6311/02 , HX6911/02 , HX6992/03 , HX6992/10 , HX6712/75 , HX6712/83 , HX6732/02 , HX6780/02 , HX6733/80 , HX6782/12 , HX6733/70 , HX6952/71 , HX6952/70 , HX6932/75 , HX5752/71 , HX6711/12 , HX6582/50 , HX6581/12 , HX6581/02 , HX6511/50 , HX6311/55 , HX6311/33 , HX5753/71 , HX6711/02 , HX5581/02 , HX6902/02 , HX6982/10 , HX6932/10 , HX6942/10 , HX5251/33 , HX5302/33 , HX5351/30 , HX5351/46 , HX5352/46 , HX9332/10 . GC6440, 37PFL7403D or SA1300. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers. Other issues Other faults (4) My Philips Sonicare AirFloss reservoir door has fallen off. Reply. Your toothbrush gets software updates when connected to the app. If the battery light on the toothbrush doesn't light up, charger will need to be replaced. It will need to be replaced. Click here to show more product numbers Click here to show less product numbers. The toothbrush makes much more noise that it did when it was new. Philips Sonicare toothbrushes will not harm your gums. Having Issues with your Philips Sonicare product? Search results for {words} ({number} products), Philips values and respects your privacy. You may just have a drained battery. Thanks in advance for any feedback you might be able to provide. Make sure that you use the original charger that came with your Philips Sonicare Toothbrush. Sonicare toothbrushes have even been shown in studies to be gentler on dentin than a manual or an oscillating toothbrush. What can b wrong with it? If the flashing light turns off at some point during charging, ⦠The UV cleaner provided with the toothbrush does not turn on. If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. Thank you! Since each unit has failed ⦠Now I have to make sure moisture does not get into it. If that appliance is also not working, the issue might be at the outlet. Terms — If your toothbrush still won’t turn on, keep reading. Try another appliance on the same outlet. Mine still lights up but won't turn on and when it's on the charger the lights light up and u can hear it charging. Use this Battery Replacement guide. Some of these updates improve charging capability. If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. Please try again later. For the nonrechargeable models, changing the batteries should restore power ⦠(, Philips Kitchen+ app - tasty Airfryer recipes & tips. If you do encounter issues with using the Airfloss after charging it for 24 hours however, you're welcome to contact us on Facebook or Twitter, or by phone, 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). If money isnât an issue for you, you can do no better than this brush. Use this Battery Replacement guide. The rechargeable battery and circuit board can't be replaced. Be sure it cannot do any harm. The charger that came with your toothbrush may not be compatible with another Philips Sonicare Toothbrush. Page 5 The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. The plastic also fractured. The cheaper ExpertClean 7300 has a limited set of features ⦠(Item #: 752050). At Philips Sonicare we are proud to be the number 1 recommended electric toothbrush by dental professionals and are committed to delivering high quality products. As part of our commitment to ⦠An awesome team of students from our education program made this wiki. I was expecting a solid green light about six hours ago. It just turns on and off by itself. I am experiencing the same situation. When Philips released the updated Airfloss Pro model, the model had some serious quality issues. If the charger cannot charge any toothbrush, then the charger itself may be faulty. HX9903/01, SP9820/87). 04/07/2016 While gentle, Sonicare ⦠05/04/2016